The Correct Words

Work with words such as "My Pleasure", "Let me see what I an do for you", "Thank you", "Is there anything else I can assist you with today", "Let me connect you".....I know these words/phrases may sound really generic but they work. The reflection these words provide, is you are listening and willing to see what you can do. You are taking ownership of the issue and validating you are talking to a person.