How do you say hello?

Well sometimes it can depend on how your day starts but for a professional that shouldn't matter. Customers are allowed to some degree to be emotional but you as the person helping your customer is not permitted to. SO, how do you say hello? Over the phone it is important to use your tone and inflection to help manage your greeting/hello even if you don't feel like it. Plus the corny 'smile, the customer on the phone can hear it' actually works.......so just try the mirror and smile before answering the phone, this will help you train yourself for your greeting/hello. Also learn to listen to yourself and train your tone and inflection as well, you will be surprised what you can do when you actually listen to yourself.

Now, the face to face customer I think is harder to manage your emotion. You have body language which plays into your greeting/hello. You have to watch how your eyes and facial expressions developed. Sometimes the best option is to practice and set yourself up with a few greetings depending on the emotion of your customer.

It sounds really silly but really you need to have two personalities. You need to create your business personality and leave your actually personalty at the door when going to work. You will find it easier to work with your customers when you have trained or developed yourself.

Until next time............