What do you think is the best way to be pleasant to a customer? Does it really matter the words you choose when you are working with a customer? Using positive words and pleasant tone will put you in a positive position, even if the information you have to provide is not favorable for the customer. People understand policy and process as long as they hear, see you are and did work for them, in their best interest. Some of the positive words to help represent you support the customer, working together to help resolve a question.
It is my pleasure
Let me see what I can do for you
Let us review together
Share with me
I have the following to share
I found some information for you
Sunday, October 23, 2016
Knowledge
When you work in customer service, what are you doing? Are you there at your job just getting the next dollar? Do you really care about the customers calling to get assistance from you? You need to remember, if everyone knew everything about everything, no one would need your assistance for anything. You are the expert in your field, whether you feel like you are or not. You know more about what you do then someone not working at your job. SO, the idea of customer service is to SHARE your knowledge. Help customers understand and learn what they need to learn so they don't need to call back for the same question. The next question should be something else. You are the expert, so TEACH the customer. HELP the customer with your experience and next steps. That is CUSTOMER SERVICE.
When you work in customer service, what are you doing? Are you there at your job just getting the next dollar? Do you really care about the customers calling to get assistance from you? You need to remember, if everyone knew everything about everything, no one would need your assistance for anything. You are the expert in your field, whether you feel like you are or not. You know more about what you do then someone not working at your job. SO, the idea of customer service is to SHARE your knowledge. Help customers understand and learn what they need to learn so they don't need to call back for the same question. The next question should be something else. You are the expert, so TEACH the customer. HELP the customer with your experience and next steps. That is CUSTOMER SERVICE.
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