Knowledge

When you work in customer service, what are you doing? Are you there at your job just getting the next dollar? Do you really care about the customers calling to get assistance from you? You need to remember, if everyone knew everything about everything, no one would need your assistance for anything. You are the expert in your field, whether you feel like you are or not. You know more about what you do then someone not working at your job. SO, the idea of customer service is to SHARE your knowledge. Help customers understand and learn what they need to learn so they don't need to call back for the same question. The next question should be something else. You are the expert, so TEACH the customer. HELP the customer with your experience and next steps. That is CUSTOMER SERVICE.